VoiceTech, a systems integrator and technology services provider in the pharmacy industry, has launched ServiceLink-Rx, a pharmacy-to-patient communication platform.
ServiceLink-Rx was developed to meet the growing needs of retail pharmacies to proactively communicate with their customers by each customer's preferred technology method, including phone call, text, email, or mobile application. Using ServiceLink-Rx, pharmacies send customers automatic prescription reminders and other health information notices, including discounts and promotions.
ServiceLink-Rx can analyze patient data and automatically determine when it's time to message a customer for one of many events, such as a prescription refill reminder. ServiceLink-Rx uses the customer's preferred delivery method (outbound call, email, text or mobile app), and sends the message. If the customer desires the refill, then using two-way integration with the pharmacy's computer system, ServiceLink-Rx will post the refill request directly to a work queue so the staff can fill the prescription.
"Our longevity in the pharmacy industry and number of strategic partners, including associations, GPOs, and integrations with pharmacy technology companies, has given us a unique perspective into the needs of retail pharmacies," said Tim Garofalo, president and founder of voiceTech. "To stay competitive with the national chains, our customers—both chains and independent pharmacies—need cost-effective and integrated tools that provide easy-to-use proactive communication with their pharmacy customers. We developed ServiceLink-Rx to meet exactly those needs for any retail pharmacy."