Virgin today announced a new service, Virgin Digital Help, to support the growing number of U.S. consumers who feel overwhelmed by the digital stress associated with their increasingly complex digital lifestyles.
Virgin Digital Help offers highly trained expert technicians 24/7 to provide remote assistance over the telephone, through live and automated chat sessions, via email, or a combination of these services. Technical experts, known as Virgin Digital Help's Champs, leverage support tools to analyze, diagnose, and resolve 90 percent of the problems that come their way, the first time.
Already enjoying rapid growth in the United Kingdom, Virgin Digital Help is a 24-hour personal tech-support service that is available to anyone in the United States who wants to save time and the aggravation of fixing Web and email issues, computers, smartphones, viruses, etc. Pricing ranges from $30 per fix to $15 per month for ongoing service plans.
"No one likes it when computers, iPads, or phones won't do the things you want," said SirRichard Branson, chairman of the Virgin Group. "You can either spend a lot of time trying to solve it, or call Virgin Digital Help and get a quick and stress-free fix."
According to Virgin Digital Help's research, 66 percent of consumers feel they spend too much time either trying to fix tech-related issues themselves or waiting for help. Meanwhile, 24 percent are too overwhelmed to get the issue resolved at all.
"It's an exciting time for Virgin Digital Help as we continue to challenge the way consumers view technical-support," said Mustafa Khanbhai, co-founder and director of Virgin Digital Help. "Many of our customers in the U.K. even turn to us when at work to save time from waiting on IT. We expect U.S. users will similarly come to embrace Virgin Digital Help as a can't-live-without-it lifesaver."