Transfluent, a provider of high-tech solutions for language translations in social media, services, and applications, yesterday launched a new language localization app forZendesk's cloud-based customer service software.
Built for Zendesk and backed by Transfluent's multilingual technology and network of more than 20,000 human translators, the app enables support agents to interact in the customer's native language. Using machine translation, the ticket is automatically translated from 60 languages to the language of the support agent, with the reply then translated back to the customer's native language using professional translators.
"Great customer service requires interacting with customers on their own terms," said Conan Reidy, vice president of business development at Zendesk, in a statement. "With this new app, Transfluent is making that easier by removing the language barrier between support teams and their global customers."
"Zendesk already has a large amount of international customers. We built this app in order to empower companies using Zendesk to serve their customers anywhere in the world, regardless of language, and to enable them to grow across territories," said Jani Penttinen, CEO of Transfluent, in a statement.
Transfluent provides instant, cloud-based translation services in over 60 languages. It localizes content for social media, customer service requests, web application and games globally. Notable users include President Barack Obama, who used it during his election campaign to translate his English tweets into Spanish. World famous DJ, Paul Oakenfold, is using Transfluent to talk to his fans in Chinese through the social networking site Weibo.