Sword Ciboodle, a provider of customer engagement solutions, today introduced the Intelligent Contact Center. Powered by SAS and integrated with Sword Ciboodle's customer engagement solution, The Intelligent Contact Center leverages customer information to allow organizations to deliver a personalized, impactful customer experience while maximizing additional revenue opportunities.
New capabilities contained in the Intelligent Contact Center include the following:
"The new capabilities offered by The Intelligent Contact Center will empower organizations to boost their customer engagement initiatives and measurable ROI," said Andy Bober, director of customer intelligence product management at SAS. "Backing up conversations with analytics, including insights gleaned from social media, can improve customer experience and improve the efficiency of a contact center's operations."
"This has been a very exciting collaboration for us," said Ted Hartley, chief channel officer at Sword Ciboodle. "We are known for our industry-leading customer engagement tools, but adding enhanced real-time analytics and predictive capabilities means we are talking the true definition of a 'game changer.' The Intelligent Contact Center is going to shake up the market!"