Global business process outsourcing (BPO) provider Sitel today announced that the company is opening an additional call center in Brazil.
The state-of-the-art facility located in Sao Paulo will house 1,200 seats, doubling Sitel's capacity in Brazil and bringing its’s total employee count in Latin America to more than 11,000.
“Despite the global economic downturn, Sitel has experienced remarkable growth in Brazil and the Latin America market the past few years,” said Don Berryman, general manager of the Americas at Sitel. “This new call center facility signifies our continued investment in Sitel’s long-term plans for Brazil and Latin America as a strategic domestic growth market.”
Sitel has a worldwide network of more than 135 contact centers that leverage cutting-edge technologies and high-quality call center agents to deliver outstanding support to many of the world’s leading brands, including 47 of the Fortune 500, across North America, Europe, the Middle East, Latin America and AsiaPac