Salesforce.com today unveiled real-time communication for the social enterprise with Chatter Messenger and Chatter Screensharing.
Chatter Messenger is a real-time communication solution for the social enterprise that will enable companies to have in-context conversations on one trusted platform. It leverages instant messaging, individual and group chat, presence, and a chat roster.
Chatter Screensharing will enable employees to share screens and presentations and launch meetings instantly with their colleagues. And because of Salesforce Chatter's freemium model, now any company will be able to use Chatter Messenger for free by signing up at Chatter.com.
"Salesforce Chatter is the engine of the social enterprise, unleashing the power of employee engagement, innovation, and productivity for companies," said Kendall Collins, senior vice president and general manager of Salesforce Chatter, in a statement. "Chatter Messenger and Screensharing deliver Skype-like real-time technologies directly in the Salesforce Chatter feed, empowering companies to run their entire business on one trusted platform."
"Chatter Messenger and Screensharing will empower employees to have real-time conversations around any process. Since conversations are the foundation of many social relationships, this rich new approach will enable companies to get more done, faster and with greater certainty. These innovations continue to position Salesforce Chatter as a trusted and proven platform," said Denis Pombriant, managing principal at Beagle Research Group.
In less than two years, more than 150,000 active Salesforce Chatter networks have been created by companies like ADP, Nikon Instruments, and Pandora.
In a survey of more than 5,500 customers, Salesforce Chatter users reported a 33 percent increase in employee productivity, 34 percent increase in employee engagement and satisfaction, a 29 percent increase in innovation and idea generation, 26 percent reduction in email usage, and a 25 percent reduction in meetings.
"Since we started using Salesforce Chatter over two years ago, it's become the killer app to manage one client's work across eight regional offices. Chatter Messenger and Screensharing will provide the real-time communication that our client group has been looking for. With every new release of Salesforce Chatter, our team is able to work more efficiently," said Jonathan Zimmerman, director of digital technology and innovation at Saatchi & Saatchi.
Chatter Messenger will be generally available in June and will be free for all Salesforce customers, including Chatter.com customers. Chatter Screensharing will be available as a limited pilot in the third quarter of this year.