Salesforce.com today released several new mobile solutions to empower federal, state, and local government agencies to connect with each other, citizens, and employees in entirely new ways.
These new mobile solutions include Rapid Response 311, Mobile Communities for Government, Government Social Command Center, and Platform Mobile Services for Government. Now, government can connect and respond to citizens on any device and any channel, accelerate agency collaboration with partners and build mobile government apps faster.
These new mobile solutions enable government to collaborate with partners, accelerate projects, improve transparency, and connect and respond to citizens on any device and any channel. Included in the government suite of products are the following solutions:
- Rapid Response 311: Based on the Salesforce Service Cloud, Rapid Response 311 provides agents with access to all of the pertinent information to manage a case on any channel, including phone, email, Web, and social media.
- Mobile Communities for Government: Now agencies can create private and secure social communities to connect with other departments, agencies, and external partners. Mobile Communities for Government combines social networking features, such as profiles, real-time feeds, trending topics, recommendations, and influence measurement, with critical business information and processes in Salesforce. TheFDA is piloting Mobile Communities for Government to transform and streamline the federal approval process for drugs and medical devices.
- Government Social Command Center: Based on the Salesforce Marketing Cloud, this app lets agencies connect with citizens in real time wherever they are most engaged, whether on social networks, Web sites, or mobile devices.
- Platform Mobile Services for Government: Government IT can now build, integrate, and deploy any government app, from personal productivity apps to full-blown enterprise apps, such as project management, constituent service, budgeting, and finance planning.
Salesforce.com currently counts more than 500 government entities at the federal, state, and local levels as cloud services customers. Government customers include the U.S. Census Bureau, the Food and Drug Administration, U.S. General Services Administration, Colorado Statewide Internet Portal Authority, Michigan Health Information Network, NJ Transit, Texas Department of Information Resources, the City of Boston, and the City of Palo Alto, Calif.
"Government organizations everywhere are struggling to deliver a new generation of citizen services in the face of shrinking budgets," said Daniel Burton, senior vice president for government transformation at Salesforce.com, in a statement. "To succeed, they must shed the legacy IT systems designed for the last century and embrace mobile cloud solutions that transform their ability to connect with citizens."