Logo
BodyBGTop
NewVoiceMedia Launches Cloud Workforce Management
ContactWorld Perform allows agents and managers to log in from anywhere.
Posted Oct 2, 2013
Page 1



NewVoiceMedia has launched a new workforce management solution called ContactWorld Perform.

With workforce management and telephony in one complete solution, businesses can dynamically change the customer experience based on the resources at hand.

Using the power of the cloud, agents can log in from home, check their schedules, and make schedule change requests, such as holidays. At really busy times, managers can even ask staff to work for just a couple hours from home, as all users can log-in to the same system from a Web-connected computer, regardless of their geographical location.

With the application's real-time adherence, managers can also check their agents' progress in relation to what is scheduled, and are aware of when they are on breaks. Together with ContactWorld's call recording functionality, they can benefit from a 360-degree view of operations and performance.

"We pride ourselves on the hard work, dedication, and innovation it has taken to develop market-leading cloud contact center technology with WFM on a single platform," said Jonathan Gale, CEO of NewVoiceMedia, in a statement. "We have fundamentally rethought WFM to write, build, and deliver a solution that doesn't have the pain points associated with other WFM solutions, and worked tirelessly to maintain ContactWorld's single, pre-integrated platform because it delivers real, tangible benefits for all those involved."


Page 1
To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Learn more about the companies mentioned in this article in the destinationCRM Buyer's Guide:
{0}
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us