Contact Solutions, a provider of cloud-based customer self-service solutions, has named Michael Boustridge as its new CEO.
Boustridge has served as a member of the Contact Solution board of directors since 2011. He was formerly the president of BT Global Services and has extensive global experience in the IT and telecommunications sectors. Prior to joining BT Global Services, he served as chief sales and marketing officer at EDS (Electronic Data Systems), where he was responsible for management of enterprise-wide marketing, branding, market management, product marketing, global sales, and business development.
"As a board member I have seen first-hand how this company is reinventing real customer service by improving self-service rates while maintaining or improving customer satisfaction," Boustridge said in a statement. "I look forward to leading in an expanded capacity and working with the proven leadership team to take the company into new markets, new partnerships, and new product offerings to expand our customer footprint."