Mutare has introduced Secure Chat, a contact center application that gives customers mobile access to secure chat support right from their smartphones.
This PCI-compliant mobile app supports two-way encrypted chat sessions between agents and customers, enabling users to communicate sensitive information quickly and confidentially.
Agents once confined to servicing one voice call at a time can now manage three or more secure chat sessions simultaneously.
Mutare's Secure Chat application is platform-agnostic and can be integrated with current unified communications and contact center systems. Developed as a white-label offering, Secure Chat allows companies to extend their brands to their customers' smartphones while providing a superior support experience.