VANAD Group, a Dutch provider of customer interaction management solutions, has partnered with NexxLinx, an Atlanta-based business process and marketing services outsourcing provider, to provide translation services for technical support and customer service.
"Our model fundamentally changes the way we address the marketplace for outsourced multilingual support. We leverage cloud computing technology and multilingual home agents to deliver better quality service with less attrition, in 50 languages, for about 40 percent less than the cost of traditional outsourcers," said Ad Nederlof, president of VANAD group and a former CEO of Genesys Telecommunications Laboratories.
"We have perfected how to recruit, train, and motivate a group of experts, not based on geography but on language and service skills. Powered by the NexxPhase Customer Interaction Manager, a multichannel cloud-based contact center provided by NexxLinx, we get all the key features of a Genesys platform on an on-demand basis for a fraction of the cost," said Craig Mento, CEO of NexxLinx. "Cloud computing technology in the contact center space is truly a game changer. Combined with multilingual home agents, it's a cost and quality model that can't be beat. This partnership enables companies to address their most critical business priorities, while we deliver the optimal consumer experience."