VirtuOz, a provider of intelligent virtual agents for online marketing, sales, and support, has partnered with Moxie Software to deliver a next-generation customer experience solution across multiple channels.
The combined solution brings together VirtuOz Intelligent Virtual Agents and Moxie's Customer Spaces, including Moxie's Chat and Knowledgebase. The addition of virtual agents to Moxie's Customer Spaces channels offers the market a full range of self-service and traditional channel capabilities. The integration of the virtual agent with both Moxie Customer Spaces Live Chat and Knowledgebase also ensures a positive, consistent, and contextually appropriate customer experience.
"VirtuOz's virtual agent technology is a natural complement to Moxie's comprehensive customer service suite that supports traditional and social media channels," said Tom Kelly, CEO of Moxie Software. "Our combined solution offers a seamless transition from virtual to assisted customer service, reducing costs and delivering a superior online experience."
"We are pleased to be partnering with Moxie Software, a global leader in social enterprise software," said Steve Adams, CEO and president of VirtuOz. "Our combined offering delivers a differentiated solution for companies that recognize that the next wave of customer engagement requires building digital customer relationships. Now businesses can engage consumers via their preferred online access point and provide context aware experience for all of their interactions even as they move across channels."
VirtuOz Intelligent Virtual Agent to Moxie Chat integration is available now. Virtual agent to knowledge base integration will be available early in 2012. Pricing is based on a one-time integration service fee with no additional licensing costs.