MindTouch, a provider of product help through Web, social, and mobile innovations, has introduced MindTouch GeniusLink, a new universal knowledge connector that integrates MindTouch with any customer management technology, including any CRM, chat, forum, community, and social tools.
MindTouch is a collaborative knowledge service that includes a knowledge center, in-product contextual help system and powerful search. Until now, MindTouch integrated with only a few popular CRM systems, such as SAP Cloud, Salesforce Service Cloud, and Zendesk. The introduction of MindTouch GeniusLink now allows MindTouch to work out of the box with any customer management system to serve accurate and relevant support knowledge to customers, support agents, or community managers.
"MindTouch GeniusLink helps our customers serve their users better by making customer interactions quicker and smarter," said Aaron Fulkerson, CEO, MindTouch, in a statement.