M5 Networks, a provider of cloud communications for business, has released M5 Connect for Salesforce version 4.0. The new version introduces support for the Google Chrome browser as well support for the latest versions of Internet Explorer and Firefox.
M5 Connect for Salesforce.com enhances sales effectiveness by unifying the data in Salesforce with intelligence from the phone system. The solution also provides the following functionalities:
- Click-to-Dial: Users can start a call from within Salesforce.com anytime a phone number is available.
- Inbound Screen Pops: Lead or contact information is displayed before the call is answered.
- Automatic Note Taking: Users are prompted for call notes and wrap up codes each time the phone is dialed.
- Real Time Analytics: Managers can easily measure representative and campaign success.
In addition to M5 Connect for Salesforce, M5 has prepackaged Connect offerings for other popular CRM and Applicant Tracking systems. The company also offers an application programming interface for integration with niche packaged applications or home grown systems.
"Even in this digital age, the telephone system is still the primary tool for bringing sellers and buyers together. Our Salesforce.com integration maximizes the value of each call," said Brent Barbara, vice president of innovation and integration at M5 Networks. "People rely on Salesforce.com because it gets results and puts the focus where it belongs: on sales and service, not administration. We share this philosophy."
"M5 is committed to empowering our customers to work how they want, so it is important for us to give them as many options as possible," Barbara continued. "Expanded browser support is just part of this effort."