LiveOps has formed a strategic alliance with Concentric Cloud Solutions, which has added LiveOps Platform to its Cloud Voice service offerings targeting small and midsized businesses.
The new Concentric Cloud Contact Center service integrates the cloud-based LiveOps Platform and Applications with the Concentric enhanced telephony services network. The solution provides the ability to quickly enable multiple communications channels, including voice, chat, email, and social media, over a single platform and tighter integration with cloud-based CRM databases. In addition, the flexibility of a cloud contact center lets organizations scale up or down quickly to address near real-time business demands.
"The alliance with LiveOps aligns perfectly with the accelerated pace of cloud adoption," said Peter Papavasiliou, chief marketing officer at Concentric Cloud Solutions, in a statement. "Our clients are implementing cloud solutions for their affordability, ease of use, flexibility, reliability, and scalability. All of these attributes are critical to the contact center, especially for small to medium-sized companies. We are well-positioned with LiveOps to offer our clients a leading end-to-end solution."
The solution is geared toward companies in the retail, insurance, high-tech, and financial services industries. Within a matter of weeks companies can deploy contact center applications such as cloud-based screen recording, call flow authoring, multichannel and social media capabilities, and have the ability to provision state-of-the-art functionalities to a distributed workforce.
"A majority of our clients are in industries where their customers expect high-quality service across multiple communications channels. With our integrated solutions, we are able to deliver flexible and affordable pay-as-you-go service," said Mark Westover, senior vice president of corporate development and operations at LiveOps, in the statement. "We greatly value the alliance and look forward to our mutual success."