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LeadMaster Announces Advanced Integrated Dialing Capability
This enhancement includes power dialing, click dialing, progressive dialing, silent monitoring, whisper coaching, call recording, supervised transfers, blind transfers, and conferencing.
Posted Jul 3, 2012
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LeadMaster this week added integrated phone dialer capability for the LeadMaster platform called LeadMasterVoice.

The LeadMaster system provides software-as-a-service for sales lead management, CRM, marketing automation, and now advanced integrated dialing capability. Some of the features include power dialing, click dialing, progressive dialing, silent monitoring, whisper coaching, call recording, supervised transfers, blind transfers, and conferencing.

The progressive dialing feature allows LeadMaster clients to click a button to leave a pre-recorded message whenever connecting with voicemail or an answering machine. The system automatically provides customers with an unlimited number of lines, allowing users to move on to the next call while the pre-recorded message is playing. Users can leave up to three unique pre-recorded messages for maximum flexibility. Users can even personalize the message by saying “Hello, (prospect's name)”, then clicking the button that plays the pre-recorded message.

With whisper coaching, the supervisor who is monitoring the call can speak to the agent who is placing the call and the person on the other end of the line will not hear the supervisor. The system also includes detailed call reporting on the account, including the number called, the call date/time, and the duration of the call.

LeadMaster's outbound dialing feature is available at just $29 to $39 per month for unlimited calls to the United States and Canada. Clients can use a USB or PC headset. With an analog telephone adaptor, customers can use a standard telephone or headset. To receive toll free or local phone calls is an additional $10 per month.

Russell King, LeadMaster CEO said, "Integrating a dialer with the LeadMaster system provides most of the things people are looking for in this type of system: lead management, sales management, CRM, email marketing, marketing automation, and telephony functionality. We want to provide our customers with an affordable, easy-to-use system that is integrated seamlessly so regardless of whether they want to do lead nurturing, Web site integration, or simply place phone calls, they'll find LeadMaster has a solution."

LeadMaster has partnered with EVS (Electronic Voice Services) to provide this solution. EVS has been creating telephone dialing products since 1993. Richard Hardgrave, president of EVS said, "Users get more sales in less time because they can double, triple, or even quadruple their contacts compared to dialing manually."


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