Kana Releases Citizen First Web Self-Service Platform for Government

Kana Software this week launched Lagan Web Self-Service, which allows people to access government information and services anytime, anywhere and from any Web browser-enabled device.

With Lagan Web Self-Service, government agencies can offer personalized Web experiences that residents and businesses can use anytime to find information and initiate and pay for services.

Kana Responsive Web design technology ensures Lagan Web Self-Service is device- and operating system-agnostic, automatically optimizing content for viewing on a wide range of devices.

Through just-in-time authentication, citizens need only register and confirm their identities once to gain access to a wide variety of services. Furthermore, GIS integration supports Google Map display and improves accuracy and efficiency of delivery for citizen service requests.

Lagan Knowledge Management can be delivered as part of a Lagan Web Self-Service solution so customers can retrieve information about policies, regulations, and services.

"Severe budget constraints and citizen demand for more transparency have forced governments worldwide to rethink how to manage many public services and do more with less," said David Moody, head of worldwide product strategy for the public sector at Kana, in a statement. "Given widespread use of the Internet, social media, and mobile technologies, citizens have come to rely on the convenience of self-service channels in many areas of their lives, and expect this same efficiency in their government interactions. With Lagan Web Self-Service, government agencies can implement a digital-first framework that opens access to services while complementing existing in-person, phone, email, or whitemail channels."

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