Coveo yesterday released its Knowledge 360 Solutions and Enterprise Search 2.0 platform via mobile smartphones and tablet PCs. New mobile capabilities from Coveo include support for BlackBerry OS 6.0, the iPhone, iPad and Android.
With Coveo's mobile apps, field service and sales organizations gain access to composite, correlated information on customers, cases, solutions, prospects and more, from virtually any enterprise system, including email and files from offline PCs, directly from their mobile devices.
Coveo's Knowledge 360 Solutions now offer mobile capabilities that provide ubiquitous Customer 360 information access, regardless of where the information is stored, whether behind the firewall or in the cloud, including social media.
Coveo also extends its mobile application with document quick views, business analytics, and guided navigation with SmartFacets, which dynamically computes sums, averages, minimum and maximum values, and numerical ranges, and more.
Michael Maoz, a vice president and analyst at Gartner Research, said, "Devices such as all forms of tablets and smartphones will continue to change the dynamics of customer support and field service as organizations look for innovative ways to better serve and understand their customers. Tablets and mobile devices are showing strong business benefits to field technicians. This comes from areas such as real-time information on parts and plans, customer cases, and upsell opportunities. It is critical for enterprises to efficiently equip these mobile workers with a 360 degree view of the customer, in particular as businesses focus on sustainability, lower costs, and improved customer satisfaction. With 20 million mobile field service workers worldwide, we are already beginning to see the measurable benefits."
"Last year, the Technology Services Industry Association (TSIA) reported that Coveo was the first enterprise search provider to support mobile browsers, when our mobile-specific UIs were released back in 2008. We're extremely proud to bring to market another industry first with the availability of our Knowledge 360 mobile applications for sales and service organizations on the go," said Coveo president and CTO Laurent Simoneau. "We'll continue to push the boundaries of what is possible with our Knowledge 360 solutions as organizations seek to improve customer service levels to remain competitive and innovative. I'm confident that our new mobile applications will help give them that advantage."
Coveo's BlackBerry app for OS 6.0 is generally available; its iPhone, iPad, and Android apps are in beta.