CorvisaCloud today introduced a new version of its CorvisaOne cloud-based contact center suite.
CorvisaCloud's product suite replaces on-premises legacy contact center systems without business disruption. Some of the features that have been upgraded or added since the product was first acquired by CorvisaCloud in Oct. 2012 include single-screen call campaign management, personal agent call back queues, dynamic long-term call nurturing plans, the ability to support a multitenant structure within a single parent tenant, integrated cloud-based PBX (phone system) functionality, and integrated hard phone support.
"The enhancements we've made to the CorvisaCloud contact center suite stem from our own search for a better way to streamline call center operations for our Novation sister companies, all of whom rely heavily on contact center functionality," said Matt Lautz, president of CorvisaCloud, in a statement. "Previously, we struggled to find a single-source provider that could support a multitenant environment, provide seamless CRM integration, excellent call quality, and full contact center functionality. We've worked hard to deliver features and a very simple pricing model that will help companies of all sizes improve efficiency, drive sales, and provide better customer service."
CorvisaCloud also touts a sophisticated integration with Salesforce.com CRM to dynamically sync call data to Salesforce contact records and campaigns. CorvisaCloud enables managers to define specific follow-up calling activities for their agents with the software automatically transferring records based on custom criteria and the ensuing call results.
As a complement to their contact center suite, CorvisaCloud also provides Salesforce implementation and consulting services as a Salesforce Cloud Alliance Partner.