Clarabridge, a provider of intelligent customer experience management solutions, released Clarabridge 6.0, which features enhanced field-level report distribution, presentation-ready insights analysis, and big data analysis with Hadoop via HBase support.
Key enhancements and new features include the following:
- Report Distribution: Organizations can distribute personalized, localized, and relevant reports to individual stakeholders. Users can also specify distribution schedules, collaborate with others within the reports, and view the most relevant customer feedback insights.
- Insights Analysis that enables businesses to gain a detailed understanding of feedback drivers by comparing multiple variables, including brands, products, store locations, business units, regions, customer groups, and competitors through simple wizards. Organizations can also glean detailed, customizable, presentation-ready reports for each differentiator to determine what is driving feedback volume and sentiment.
- Hadoop via HBase Support: Through its support of Hadoop via HBase, Clarabridge 6.0 allows for high-volume, on-demand, un-sampled reporting on even the largest data volumes.
Additional features include an enhanced reporting user interface, including customizable dashboard views, report tabs and repositories, and drag-and-drop capabilities.
"Clarabridge 6.0 is an exciting release for many reasons," said Sid Banerjee, CEO of Clarabridge, in a statement. "Its report distribution ensures that customized reports can be shared with stakeholders throughout the organization, and its Hadoop support is critical in today’s big data world. Clarabridge 6.0 is also the only solution available with insights analysis. This in an invaluable tool for organizations to better understand how their brands or products fare against any variable. That is a real industry game-changer."