C3/CustomerContactChannels (C3), a global provider of business process outsourcing (BPO) services, has finalized plans for expanding existing capacity in Dalian, China, addressing the need to support additional call volume from Russia, Japan, Korea, and China.
"Many of our clients are introducing their products and services into China," said C3's chief operating officer and president Rick Ferry, in a statement. "Our expansion positions us as one of the most capable global BPO companies operating in China."
One of the first customer management companies to make a substantial investment in China's BPO industry, C3 is expanding at a time when China's BPO industry is developing at a rate of more than 15 percent annually. According to statistics from the 2nd China International Service Outsourcing Cooperation Conference, the Chinese BPO industry was valued at approximately $6 billion in 2010. In the first five months of 2009, 1,057 new BPO companies were established in China. Outsourcing centers in China include Chengdu, Dalian, Shanghai, Shenzhen and Nanjing.
Dalian offers the best opportunity for enhancing our capacity to serve clients in Russian, Japanese, Korean, and Mandarin," Ferry said. "The reality is that today there is a real opportunity for customer management companies to expand into customer markets beyond Europe and the United States."
C3 provides a full range of customer contact management services for corporate clients in the healthcare, financial services, telecommunications, energy and utilities, media, travel, hospitality, and government services industries, from both U.S. and international locations.