Billtrust, a provider of billing services, has added interactive voice response (IVR) technology to its suite of billing services.
The new IVR system, which includes inbound IVR, outbound IVR, and emergency alerts, gives end-customers a phone number by which they can check account balances or make payments, 24 hours a day, seven days a week. Once Billtrust IVR is installed, end-customers call the appropriate phone number to use the system. Upon calling they are greeted with a welcome message; after entering their account numbers for verification, they are presented with options to check their account balances, make payments, or transfer to service representatives.
"Consumers want to pay their bills many different ways," said Mitch Rose, vice president of marketing at Billtrust, in a statement. "To maximize customer service and guarantee timely payment, businesses should make it easy for customers to pay across a range of channels including online, mobile, bank, walk-in, and phone."
The Billtrust IVR can support ACH and/or credit card payments along with applicable convenience fees. To make it easy for billers to apply payments, Billtrust IVR is integrated with other payment methods, so billers receive one payment file to apply.
In addition to inbound IVR billing services, billers can use the Billtrust service for outbound IVR to communicate service outages, make collection calls, or issue emergency alerts.