Amdocs, a provider of customer experience systems, today announced the addition of two new enterprise solutions that enable service providers to better support their business customers across the entire customer lifecycle. The new Amdocs Enterprise Customer Management and Enterprise Service Fulfillment solutions complement Amdocs' existing enterprise charging and billing offering to address the unique requirements of enterprise customers.
Amdocs Enterprise Customer Management solution empowers enterprise customers to self-manage their accounts; reduces average call handling time; increases first-call resolution; cuts support costs and field service visits; and provides real-time service-level agreement monitoring and alert notification to reduce penalties and improve customer satisfaction.
Amdocs Enterprise Service Fulfillment solution integrates the ordering and fulfillment processes by using the Amdocs enterprise product catalog to reduce time to market and delivery lead times for complex enterprise services (e.g. multi-site VPN); automates service fulfillment including the ability to amend orders 'in-flight' without interrupting the process; and introduces Amdocs Universal Activator to converge, automate, and simplify network configuration across all lines of businesses and media types.
Both solutions support complex business customer hierarchies and vertical industry offerings, offer scalability for high numbers of users and process volumes, and enable service providers to meet stringent service level agreements. The new enterprise solutions are part of Amdocs' CES portfolio, and are designed for convergence to support both enterprise and residential customers on a single, integrated system.
"To develop profitable, long-term relationships with enterprise customers, service providers must differentiate their customer experience and provide a service that is tailored to business customers' needs," said Rebecca Prudhomme, Amdocs' vice president for product and solutions marketing. "The new Amdocs enterprise solutions enable service providers to efficiently deliver a wider range of offerings to their enterprise customers with greater service quality and the ability to create tailored, vertical market offerings to targeted segments such as finance, education and healthcare customers."