8x8, a provider of cloud communications and computing solutions, has been awarded a new patent related to its contact/call center technologies. On September 25, the U.S. Patent and Trademark Office issued U.S. Patent number 8,275,116, entitled "Networked Contact Center."
The patent relates to, among other things, a networked contact center that includes multiple platforms to host multiple tenants. Example embodiments of the invention include receiving a message associated with one of the tenants and identifying one or more of the platforms associated with the message. The invention also enables the networked contact center platform to access a data location that is both associated with the tenant and shared by two or more of the multiple tenants.
Since its establishment in 1987, 8x8 has been awarded 83 U.S. patents covering a variety of voice and video communications, signaling, processing, and storage technologies.