idomoo Launches a Personalized Video Service for Customer Communication
idomoo yesterday launched its idomoo VaaS (video-as-a-service) platform that combines video with personally relevant, individualized data to drive action throughout the customer lifecycle.
Each video can include multiple pieces of individualized content drawn from standard CRM systems and databases hosting customer account information. A telecommunications carrier can send a video that not only displays the bill details but also encourages the customer to switch to a better-suited plan based on personal usage.
"Personal communication is a key success factor for any business, but speaking personally to each customer is simply not feasible. At the same time, written communication is often difficult for customers to understand. Combining the compelling impact of quality video with highly personalized messages enables companies to create a new and effective personal communication channel with their customers," said Danny Kalish, chief technology officer and co-founder of idomoo, in a statement. "From explaining a complex first bill, to extending an offer at the end of the contract period, idomoo helps companies engage and serve each customer personally, at every critical stage of the relationship."
In controlled tests, idomoo doubled the conversion rates versus traditional direct email. Large commercial customers in markets ranging from telecommunications, insurance, banking, health, entertainment, and loyalty clubs are already benefiting from idomoo's personalized video technology to communicate with millions of their customers. Companies with which idomoo is currently working include Generali, Porto Seguro, Harel Insurance, European triple-play provider UPC, and others.
"We know that pension statements can be difficult to understand. idomoo improved our communication with our customers through personalized videos that walk each customer through their pension statement in a clear and simple manner," said Eyal Efrat, vice president of systems and business information at Harel Insurance, in a statement. "idomoo's personalized videos had twice the open rate of statements sent by email, and our self-service customer portal saw a 25 percent increase in customer sign-up. In a perfect world we'd be able to communicate personally with each of our customers. idomoo lets us come very close to that."