Totango Releases Customer Success Management Dashboard for Salesforce
The updated CSM dashboard packages detailed customer lifecycle information in one view on Salesforce.com.
Posted May 22, 2013
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Totango, a provider of customer engagement management platforms, has released its Customer Success Management dashboard for Salesforce.com.

The new CSM dashboard allows users to dso the following:

  • Keep track of onboarding projects;
  • Connect with accounts approaching renewal to ensure they are in good condition; and
  • Manage accounts at risk and be proactive before it's too late.

"Many of our customers have grown to rely on Totango's data and insight to manage their customer success workflow within the Salesforce.com platform. The new dashboard presents all this information directly, so your organization does not need to spend time customizing your Salesforce.com platform for this purpose. You have everything you need out of the box," said Guy Nirpaz, CEO of Totango, in a statement.

"We're passionate about tools that boost sales and success team effectiveness," said Daniel Chalef, CEO of KnowledgeTree, a provider of sales and success enablement software, in a statement. "That's why we're excited about Totango's new dashboarding capabilities. It gives sales, success, and accounts teams a powerful 'heads-up display' to identify where they can contribute the most value. That insight means efficient customer-facing teams that generate more—and more successful—customers."

The CSM Dashboard is available through a free upgrade of the Totango Salesforce Application.

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