New-product Spotlight

Teradata has announced version 5.0 of its CRM suite. The company says Teradata CRM 5.0 has been enhanced to better identify industry-specific business opportunities. For example, the application now enables users to identify customers who have interacted at different times for the same purpose, such as a traveler who has visited a Web site at separate times to book a flight, hotel, and car, rather than booking all three simultaneously. Also, in addition to knowing what customers are doing, Teradata says users can now identify customers who are not doing something, for example, customers who are not using their bank's ATM or customers who have signed up for an account but have not activated it. Soffront Software announced the release of version 8.0 of its Soffront CRM solution. Soffront CRM v.8.0 is designed to reduce total cost of ownership and maximize revenue generation through enhanced customization/configuration functionality and improved out-of-the-box support for industry best practices, according to Soffront. The company says the suite includes marketing, sales, customer support, defect tracking, employee support, and portal applications. According to Soffront, the solution is quick to implement. SupportWizard has announced a new CRM suite for the mid-market called EnterpriseWizard, which the company says comes with a 100 percent unconditional money back guarantee. The solution is built on the J2EE framework, and the company claims the product can be up and running in a matter of weeks. Diagnostic Strategies announced this week the release of EasyErlang Version 2.0, a workload and resource-forecasting solution for call centers and help desks. The company says EasyErlang is able to determine the required headcount for a given call volume, and forecast service levels, abandonment rate, and agent utilization. EasyErlang offers several planning models, graphing capabilities, and data export to Microsoft Excel. Pilot Software has announced the availability of Pilot BusinessMonitor, a performance management solution. Pilot BusinessMonitor includes such features as an intuitive, browser-based interface; sophisticated, out-of-the-box analysis capabilities; an open, flexible architecture; and exclusive, built-in time intelligence to automatically link performance management to corporate fiscal calendars, the company says.