New Product Spotlight: April 30

Pivotal has shipped Pivotal 5, the first full-suite release from the company in three years. Designed as a complete suite for the mid-market, the product aims to meet certain basic mid-market needs, according to Jesper Andersen, executive vice president of products at Pivotal. "One is the flexibility of the product," he says. "Second is that is must be a robust suite with the ability to bring customers in with a single module and allow them to move to other modules as needed. Third is that it needs to be easy to implement. We feel that Pivotal 5 addresses all of those needs." Sprint has signed a comarketing agreement with Gryphon Networks to deliver end-to-end nationwide Do-Not-Call (DNC) compliance solutions for outbound telemarketers. The solutions, which utilize Gryphon DNC compliance applications and Sprint voice services, help businesses to automate compliance efforts for all state and federal DNC statutes, while maximizing utilization of voice channels and reducing telemarketing costs. "Complying with several different laws can be complicated to manage, and maintaining separate sets of customer data just to be in compliance can be costly and inefficient," Judy Train, director of marketing at Sprint, said in a statement. "Sprint voice services, combined with Gryphon's DNC compliance applications help business customers overcome this challenge so that they can avoid tough penalties, while saving time and money." Gartner has just launched its CRM Managers Membership Program. The company says the program is a new research tool for CRM managers that is designed to help address the issues and trends managers face that are critical to the success of their CRM initiatives. The program combines Gartner research, consulting, and software tools into one package, the company says. Included in the membership program are market analysis, decision support tools, newsletters, bulletins, and access to analysts via a Web portal designed specifically for CRM managers. NetLedger has upgraded the usability features across its product line, including Oracle Small Business Suite, NetSuite, and NetCRM. The enhanced usability features allow users to instantly access information with fewer clicks; to gain greater visibility of customer data; and to customize the way the information is organized and displayed, according to NetLedger. Surado Solutions this week announced the release of Surado Smart Contact Manager Pro version 4.0. The company says the product contains 100 new and enhanced features, and sports an enhanced user interface and narrated multimedia tutorials to help users get up and running quickly. LiveTime Software has released version 2 of LiveTime Support, a major upgrade to the company's application server-based help desk and support application. Incorporating many new features, including SMS and email reporting, new dashboard metrics, and a powerful new escalation engine, LiveTime Support 2 also introduces knowledge-base searching to assist the problem-resolution process.