Mindtouch Releases GeniusLink Universal Knowledge Connector
The expanded GeniusLink knowledge base offering connects to most CRM tools.
Posted Nov 22, 2013
Page 1

MindTouch, a provider of product help through Web, social, and mobile innovations, has introduced MindTouch GeniusLink, a new universal knowledge connector that integrates MindTouch with any customer management technology, including any CRM, chat, forum, community, and social tools.

MindTouch is a collaborative knowledge service that includes a knowledge center, in-product contextual help system and powerful search. Until now, MindTouch integrated with only a few popular CRM systems, such as SAP Cloud, Salesforce Service Cloud, and Zendesk. The introduction of MindTouch GeniusLink now allows MindTouch to work out of the box with any customer management system to serve accurate and relevant support knowledge to customers, support agents, or community managers.

"MindTouch GeniusLink helps our customers serve their users better by making customer interactions quicker and smarter," said Aaron Fulkerson, CEO, MindTouch, in a statement.

Page 1
To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us