Zoho and RingCentral Integrate CRM and Cloud Communications
RingCentral adds cloud communications and collaboration to Zoho's CRM solution.
Posted Dec 17, 2015
Page 1

Zoho and RingCentral, a provider of cloud business communication and collaboration solutions, have integrated Zoho CRM with RingCentral. The integration makes RingCentral's customer call management features available from within Zoho CRM.

"By integrating Zoho with RingCentral's cloud business communications solution, we are addressing a key requirement that many of our 15 million users are demanding: better customer engagement and automation," said Ian Wenig, vice president of business development at Zoho, in a statement. "Our CRM application already provides a wealth of information and powerful insights to business users, and when integrated with RingCentral, we now provide a more holistic view of customer interactions in addition to smoother operational workflow."

The Zoho CRM integration with RingCentral enables single-click dialing, screen pop-ups for incoming calls, and automatic call logging to help sales and support teams manage all call-related activities within Zoho CRM. Additionally, each feature provides access to contextual information during calls to help users build better relationships with customers.

"The Zoho CRM integration with RingCentral has been fantastic for us," Sarah Anderson, CEO assistant at Skuvault, a Web-based inventory and warehouse management solution provider that uses both Zoho CRM and RingCentral, said in a statement. "We can speed up sales calls and fit more into a day. Our sales team has been able to give their full attention to the client and Zoho’s information-capture process has allowed for that, with its integration with RingCentral."

Page 1
To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Related Articles
Integrations are designed to boost customer service capabilities while reducing support costs.
RingCentral Connect Platform helps developers add voice, SMS, and other communication capabilities to any business application.
The cloud communications provider will now offer real-time queuing and dashboarding for the contact center.
The combined platforms allow businesses to access—and track—enormous amounts of customer data.
The cloud-based unified communications system breaks down the barriers separating international teams to improve customer engagement.
Real-time Web site visitor insights and live chat software set to help GoDaddy users increase Web site conversions.
Zoho gives its CRM interface a makeover, unveils new sales efficiency tools, and opens its app store.
The integration between ConvergeHub and RingCentral enables small businesses to communicate with customers from within the CRM.
ProsperWorks adds cloud communications functionality to its Google-based CRM, allowing sales reps to make, receive and log calls directly within their CRM.
Agile CRM customers can now make, receive, and log calls with a RingCentral integration.
Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us