Zendesk Introduces Native Support for Microsoft Office 365 Groups
Companies can use Office 365 Groups with Zendesk to engage teams to help resolve customer issues.
Posted Apr 1, 2016
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Zendesk has launched a customer support solution designed for Microsoft Office 365 Groups that enables fluid conversations within organizations to resolve customer issues. Building on the existing Zendesk and Microsoft collaboration, the new integration (called Office 365 Connectors) enables customer service reps, sales teams, and product, finance, and engineering departments to collaborate around customer inquiries with a new streamlined workflow, without ever leaving Office 365.

"In this era of increasingly complicated relationships, companies are dedicated to finding all solutions to efficiently resolve customer inquiries," said Billy Robins, director of technology alliances at Zendesk, in a statement. "Our integration with Microsoft Office 365 Groups enables organizations to collaborate internally to quickly find solutions, and then use Zendesk--a platform they already use--to communicate externally with their customers."

Through Zendesk's integration with Office 365, companies can do the following:

  • Escalate a ticket to an Office 365 Group;
  • Enable existing teams to collaborate around complex customer scenarios;
  • Connect customer support with subject matter experts inside a company to solve problems; and
  • Once the issue gets resolved in Office 365 Groups, link back to the Zendesk ticket to close the issue.

"Providing greater degrees of collaboration and exchange in the workplace guides our work at Microsoft," said Rob Howard, director of the Office 365 Ecosystem at Microsoft, in a statement. "This new integration provides customers with the productivity of Microsoft and the flexibility of Zendesk."

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