Vee24, a provider of next-generation live help solutions, today released the VeeStudio Software Development Kit (SDK) for iOS and Android, as well as VeeAssist, a new co-browsing product.
The two additions further enhance the company's VeeStudio multichannel product suite: VeeAssist expands the company's assisted selling solutions, including live video help, from the Web to now also support the traditional telephony-based call center engagements, while the mobile toolkit extends its live help solution into brands' iOS and Android mobile applications.
VeeStudio SDK is a new toolkit that enables the integration of live voice, video, and co-browsing capabilities into any iOS or Android application. By expanding the VeeStudio platform capabilities to mobile applications, Vee24 allows brands to create their own version of the Amazon Mayday button. Brands can leverage Vee24's cloud infrastructure through a set of open APIs to enable live, full-featured, customizable video/audio assistance. The toolkit allows integration into mobile applications and leverages the VeeStudio operator environment to support the needs of enterprise-level call centers. VeeStudio features include call queuing, workforce management, CRM, CMS, reporting. and analytics.
VeeAssist is a new live assistance tool that enables consumers to enter into a co-browsing session with call center agents from their smartphones, mobile tablets, PCs, and laptops. There is no download required by the consumer, who benefits from having a call center agent join her in her shopping journey, guiding her through product presentations, answering questions, and assisting with the check-out process. Call center agents can reinforce the sale by showing supporting rich media on screen or help customers fill out forms in a truly interactive way. With no coding needed on the Web site, VeeAssist can be deployed within hours.
"Our goal is to allow brands to deliver a consistent high-quality, person-to-person customer experience across all their channels," said James Keller, CEO of Vee24, in a statement. "With these additions to our ecommerce engagement suite, we're offering companies an opportunity to deliver a more valuable and enhanced customer experience that will result in happier customers and more sales. In a price-driven world, our product suite enables retailers and brands to differentiate themselves on the quality of the customer experience, while supporting mobility and enterprise call center needs, such as security, scalability and reporting."
"It's often difficult to describe products to customers over the phone. VeeAssist allows our traditional call center representatives to seamlessly take customers into a co-browsing session on their smartphone, tablet or PC, delivering a much richer experience that is undoubtedly improving our overall sales performance," said Graham Mould, Web sales director at DFS, a U.K. retailer already using the product, in a statement. "Using Vee24's video assistance platform on our Web site has been a great benefit to our customers, and we’re excited to now offer a similar experience on our phone-based customer engagements. In addition, the VeeStudio mobile toolkit opens up a world of possibilities for us to apply the power of the Vee24 live video assistance technology from our mobile application."