Uptivity (formerly CallCopy), a provider of workforce optimization (WFO) solutions, has partnered with TASKE Technology, a Canadian provider of contact center software solutions.
Integrating the Clarity by Uptivity workforce management system with TASKE Contact delivers new forecasting and scheduling capabilities. TASKE Technology and Uptivity developed this integration specifically for Avaya telephony systems.
TASKE Contact call management software helps schedule agents, meet service levels, and deliver essential and timely management information. Real-time ACD monitoring, historical call reporting, and cradle-to-grave views available via a Web portal let managers report on call activity, monitor agent performance, and respond immediately to changing call volume and agent availability.
"Collaborating with Uptivity, together we can offer a solution that allows customers to better manage labor costs while maintaining or improving customer satisfaction," said TASKE Technology's CEO Dennis Johns, in a statement. "TASKE has established relationships with resellers worldwide who help customers find a perfect feature/function fit for their needs."
"We are partnering with TASKE Technology in integrating TASKE Contact with Clarity to improve our customers' operating effectiveness," said Jeff Canter, Uptivity co-founder and CEO, in a statement. "Our accurate workforce management system can optimize users' forecasting and scheduling. This integration demonstrates our focus on complementary solutions that create greater success for our customers, our partners, and Uptivity."