Thunderhead Launches ONE Engagement Hub
Thunderhead.com, a provider of enterprise solutions for customer experience and customer engagement, has launched its cloud-based ONE Engagement Hub to help brands create and sustain long-term, value-driven customer relationships, increase consumer loyalty and, ultimately, build true customer engagement.Powered by customer knowledge, context, and journey behavior, the ONE Engagement Hub offers a series of solutions that enable service, sales, and marketing teams to deliver highly personalized and relevant customer experiences across all touchpoints.
The ONE Engagement Hub provides a strategic basis to an omnichannel approach to managing customer journeys, whether digital (mobile, Web, social) or offline (such as call center and print).
The ONE Engagement Hub is based on Thunderhead.com's model for understanding customer engagement, backed by customer research of more than 6,000 consumers, globally, and interviews with senior customer strategy leaders, including C-suite executives, from leading businesses.