August 18, 2015

TeamSupport Integrates with HubSpot

TeamSupport, a provider of B2B help desk and customer service software, has integrated its TeamSupport platform with the CRM platform in HubSpot, a provider of inbound sales and marketing software.

The integration enables HubSpot users to designate a company as a customer and have key data, such as company and contact information, automatically flow into TeamSupport. The information is also kept current as users make subsequent changes. Essential data, including names and contact info, are automatically synced from HubSpot to TeamSupport.

When customer companies are linked with HubSpot, a ticket created in TeamSupport triggers automatic posting of case information in the HubSpot record, along with a connection to TeamSupport so that HubSpot users can drill down for additional information about the issue.

"HubSpot is growing rapidly because it's a great platform for handling inbound marketing and sales activities," said Robert C. Johnson, CEO of TeamSupport, in a statement. "This integration adds depth to both the HubSpot and TeamSupport platforms, allowing support agents to have access to current company and contact data and giving marketing and sales teams a broader context to handle relationships more effectively. We're excited to work with HubSpot to provide even more powerful solutions for our mutual customers."