TCN, a provider of cloud-based call center technology, has entered into a definitive agreement to merge with Global Connect, another provider of cloud-based dialing and communication services.
The merger is expected to greatly expand TCN's market reach, strengthen its suite of contact center offerings, and accelerate its growth. Global Connect provides hosted dialing and communication services to customers in various industries, including accounts receivable management, telecommunications, hotels and casinos, healthcare, retail, and utility.
Through this partnership, TCN customers will be able to take advantage of Global Connect's SMS and email capabilities, and Global Connect customers can leverage TCN's features, such as Inbound Calling, Agent Gateway, and Business Intelligence Reporting.
"We are excited to officially announce our merger with Global Connect and the mutual benefits that will stem from the combining of these two industry-leading platforms," said Terrel Bird, CEO and co-founder of TCN, in a statement. "We are confident that this partnership of two major outbound call center technologies will help capitalize on each company's individual strengths and deliver more robust, streamlined services to our customers. It will also help kickstart TCN's future roadmap, including faster development of features and multichannel growth. We are continuing our mission to lead the industry with cutting-edge technology."
After the merger, Global Connect’s executive team will remain intact and lead TCN's East Coast operation at its office in Mays Landing, N.J. The majority of Global Connect's employees in support, IT development, and sales positions will also join TCN.
"We look forward to merging with TCN and leveraging individual strengths into a combined organization that is better fit to meet and exceed the needs of the contact center industry," said Darrin Bird, executive vice president of Global Connect, in a statement. "We are committed to providing our customers with a seamless transition and building a brand together that will deliver superior customer support and value-added services well into the future."