TCN, aprovider of cloud-based call center technology, has expanded its partnership with CreditSoft Solutions, an Australian-based provider of technology solutions for the credit and collections industry. Originally formed in 2013, the strategic partnership has been successful in promoting TCN Platform 3.0, a cloud-based contact center suite, to major Australian corporations and rapidly increasing both companies' customer base in the region.
The partnership provides all essential dialer features designed to help CreditSoft Solutions' customers save on operating costs, including predictive and preview dialer, message blasting, full virtual PBX, full voice disaster recovery services, and more.
"The partnership between TCN and CreditSoft has gone from strength to strength," said Mark Draper, executive director and CEO of CreditSoft Solutions, in a statement. "We have been involved as partners during the entire rollout of TCN Platform 3.0 in Australia, and we continue to be impressed by the innovations that TCN brings to our customers' businesses."
"Our relationship with CreditSoft Solutions has been extremely successful and helped expand our market share in Australia rapidly," said Terrel Bird, CEO and co-founder of TCN, in a statement. "It’s a win-win partnership, and we are committed to providing CreditSoft Solutions' customers with the latest cloud-based contact center solutions that will increase efficiency, performance and productivity."
TCN Platform 3.0 provides a predictive dialer, interactive voice recording, call recording, and business analytics. TCN recently launched Competitive Analytics, a fully integrated business intelligence analytics solution. Built from the ground up, it provides real-time business intelligence, analytics and reporting through intuitive and customizable dashboards.