TCN, a provider of cloud-based call center technology, has signed a strategic partnership deal with MPG Management Associates, a carrier-neutral master agency that serves more than 500 agents worldwide. Under this agreement, MPG will market TCN's cloud-based contact center suite, Platform 3.0, through its extensive agent network of value-added resellers, systems integrators, telecom resellers, and hardware vendors.
TCN Platform 3.0 is a cloud-based contact center suite that provides features such as predictive dialer, interactive voice response (IVR), call recording, and business analytics.
MPG provides a variety of voice, data, and hardware solutions to its agents across the globe. The partnership with TCN will not only strengthen MPG agents' hosted contact center offerings, but also help the agents generate additional sales by marketing TCN Platform 3.0's API tools that allow seamless integration to all existing CRM platforms. Among them are Salesforce, SugarCRM, QuickBooks, Needles Legal Case Management Software, and Microsoft Dynamics.
"We reached out to more than 40 hosted contact center solutions providers, and TCN was the only provider that offered easy API integration to all CRM platforms used in multiple industries," said Carmine Yodice, director of business development at MPG Management Associates, in a statement. "We are excited about this partnership that enables our agents to extend their reach across the market and offers a highly competitive solutions package to existing and prospective customers."
"We are thrilled to be partnering with MPG, one of the largest master agencies in the world, to further promote the benefits of our cloud-based contact center suite in the marketplace," said Terrel Bird, CEO and co-founder of TCN, in a statement. "As contact centers and BPOs around the world make the switch from premises-based to cloud-based contact center technology, it's vital that we align ourselves with strategic partners who can help us extend our reach in the marketplace and help companies achieve improved efficiency, cost saving, flexibility, scalability, and control."