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Spanlink Expands Its Cloud Services
Spanlink Cloud Services offers customers hosted contact center, unified communications, and telepresence services that span the entire Cisco Collaboration portfolio.
Posted Mar 6, 2014
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Spanlink Communications, a managed services provider for Cisco collaboration and contact center solutions, has launched Spanlink Cloud Services, a comprehensive suite of Cisco-powered hosted services that span the entire Cisco Collaboration portfolio.

Spanlink Cloud Services provides customers access to the latest in business voice/collaboration, HD video and contact center technologies, all for a basic monthly subscription.

Spanlink’s Cloud Services include:

  • Unified Communications as a Service (UCaaS), including Voice over IP, voice messaging, instant messaging/chat, Cisco Jabber, audio and Web conferencing, and desktop video and mobility solutions.

  • Contact Center as a Service (CCaaS), featuring Cisco Contact Center Enterprise functionality, including the Finesse or CTIOS desktop, advanced call control capabilities and enterprise reporting; ACD functionality built on a fully redundant call processing platform; secure and flexible customer service; multichannel capabilities; expanded contact center feature capabilities, including speech analytics, intelligent call routing,and workforce optimization tools; and the ability to scale seasonal agent capacity as needed.

  • TelePresence as a Service (TPaaS), including AccessHD business video capabilities from SIP- and H.323-compliant video endpoints; and secure, multipoint functionality that allows three or more parties to participate in a video conference.

In addition, Spanlink ensures quality of service for its customers through its  managed services platform, OnGuard. OnGuard helps manage and maintain all Spanlink cloud environments, safeguarding availability and performance of business communications solutions, and enabling Spanlink to easily adhere to stringent service level agreements.

"Our customers and prospects understand the value that collaboration and productivity tools bring to their business, yet the large capital expenditures and the cost of maintaining the solution in house can often halt the deployment of these tools," said Eric LeBow, CEO of Spanlink Communications, in a statement. "As a CEO, I can empathize with this. That's why I’m thrilled to be launching Spanlink Cloud Services in an effort to remove barriers for our customers and empower them with the latest in Cisco technology, bundled up into an affordable, monthly subscription.

"The migration of business-critical applications to the cloud requires business-class service reliability," LeBow continued. "Having already saved our clients more than a million minutes of downtime to date, OnGuard offers a level of confidence that no other Cisco cloud provider can match. OnGuard was built specifically for Cisco collaboration solutions, and businesses both large and midsized rely on it to ensure their business communications solutions are highly available and perform as designed."

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