Shout About Us, a provider of online review management technology, has introduced a private-label version of its ReviewNavigator software for digital marketing agencies, media companies, and other resellers that serve local businesses.
ReviewNavigator features a set of digital tools for generating online reviews from satisfied customers. The private-label software includes Shout About Us' patent-pending EZ Response technology, which simplifies, organizes, and streamlines the process of responding to online reviews. Businesses can respond to all online reviews with one login via the EZ Response dashboard or mobile app.
"EZ Response enables a business owner to easily communicate with key customers who can become influential brand advocates," said Griff Emery, CEO and founder of Shout About Us, in a statement. "And our mobile app makes it possible to do this from anywhere. An on-the-go business owner can manage and access their online reviews and instantly respond via voice or text, providing real-time, anywhere communication with customers. This is a powerful selling feature for agencies and resellers."
The private-label solution also includes Shout About Us' ResponseScribe service, which features a dedicated, trained customer service agent who will respond to all positive and negative reviews in the clients' unique voice, resolving issues and strengthening brand image.
Among the first partners moving to the platform is Indiana-based, multimedia company Schurz Communications.
"Company and brand reviews are among the most important aspects of marketing a business online today," J.B. Ozuna, Shurz' vice president of digital, said in a statement. "Shout About Us has made it easy for us to integrate powerful reviews management into our solution set, enabling us to deliver this critical element of reputation management to our clients."
Agency and reseller partners can easily integrate ReviewNavigator into their suite of services or ERP dashboard. Once up and running, partners have access to a complete resource center featuring tools and information to support and sell reviews management.
Shout About Us integrates with current technology platforms to drive online reviews via POS systems, CRMs, loyalty platforms, customer survey platforms, email marketing platforms, and others.