Logo
BodyBGTop
ProsperWorks Integrates with RingCentral
ProsperWorks adds cloud communications functionality to its Google-based CRM, allowing sales reps to make, receive and log calls directly within their CRM.
Posted Mar 16, 2017
Page 1

ProsperWorks, providers of a CRM solution for Google, today launched in-app cloud communications functionality through its integration with RingCentral, a provider of enterprise cloud communications and collaboration solutions. In addition to allowing ProsperWorks users to make, receive, and log calls without leaving their CRM, the new feature provides sales reps with immediate access to contact details, past interactions, and deal status.

The new functionality eliminates the need to take manual call notes and input them into the CRM system once the call is completed. Building on ProsperWorks' integration with Gmail, this new feature brings cloud communications into the CRM application.

"This latest addition will drastically improve the way sales teams operate," said Jon Lee, CEO and co-founder of ProsperWorks, in a statement. "You might not think it, but toggling back and forth between your CRM and your VoIP adds up to a lot of time and frustration. With our RingCentral integration, users will never have to leave our simple interface."

The integration includes the following features:

  • In-App Calls: Users can receive calls and see caller information directly within ProsperWorks;
  • Click-to-Call: Users can call contacts from within ProsperWorks using a simple click-to-dial functionality;
  • Call Notes: Users can create notes during their calls and log them into the contact's activity stream, documenting all sales activity in one place; and
  • Activity and Goals Reports: Managers can track sales rep call activity and status.

The ProsperWorks RingCentral integration is available for all users who have a Premium or Enterprise RingCentral Office account. It integrates with any RingCentral desk phone or desktop app.

"The rise of the anywhere, anytime, from any device worker is forcing a fundamental change in how we think of the enterprise and the technology needed to enable teams to be more agile and productive," said David Lee, vice president of platform at RingCentral, in a statement. "The Prosperworks integration with RingCentral delivers a unified experience for sales teams across the enterprise, allowing them to communicate with their stakeholders natively from within their CRM application."


Page 1
To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Related Articles
ProsperWorks becomes the first CRM platform to be recommended by Google for Work.
The combined platforms allow businesses to access—and track—enormous amounts of customer data.
RingCentral adds cloud communications and collaboration to Zoho's CRM solution.
The integration between ConvergeHub and RingCentral enables small businesses to communicate with customers from within the CRM.
New features offer increased visibility and collaboration between sales managers and reps
Agile CRM customers can now make, receive, and log calls with a RingCentral integration.
 
Related Best Practices White Papers

Sponsored By: Jacada, Avaya, Confirmit, inMoment and BoldChat

Sponsored By: Genesys, Avaya, Verint, and Aspect

Sponsored By: Informatica

Sponsored By: Verint®, Confirmit and inContact

Sponsored By: Verint
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us