Pegasystems Launches Automation Platform

Pegasystems today announced Pega Robotic Automation is now fully unified and available within the Pega 7 Platform for case and business process management (BPM) and its portfolio of CRM applications. With it, organizations can intelligently optimize how work gets done by both humans and robots across the enterprise from a central end-to-end platform. 

Pega amplifies the power of robotic process automation (RPA) with BPM and CRM. Businesses can now use both RPA and BPM together in any combination. By uniting these capabilities on one platform, organizations can deploy robotic automation to handle routine tasks and then manage those tasks within the overall business processes. 

In addition, Pega Robotic Automation includes an enhanced management console that enables organizations to manage all of their robotic processes from a single location. When combined with Pega 7’s BPM and case management capabilities, businesses can manage the intersection of humans with robotic automation .

Earlier this year, Pega acquired OpenSpan, a provider of robotic automation software. This technology, now Pega Robotic Automation, was fully unified with Pega’s technology portfolio in less than six months. 

"On its own, robotic automation has proven that it can deliver significant productivity gains for employees and organizations that transform customer engagement. But its true power results when it's combined with other technologies to raise automation to an entirely new level, automating both core business functions and the long tail of hard-to-automate tasks," said Don Schuerman, chief technology officer and vice president of product marketing at Pegasystems, in a statement. "With our market-leading BPM and CRM solutions, Pega is in a unique position to realize this untapped potential to change the way our clients work and engage with their customers."

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