Nexmo, a provider of cloud communications platforms,has signed a partnership agreement with SAP to integrate Nexmo Chat App API with the SAP Cloud for Customer solution. By using Nexmo Chat App API, customer service agents will now be able to engage customers on chat apps like WeChat and Viber through SAP Cloud for Customer, and service customers in real time without having to leave the SAP solution.
"We are excited to partner with SAP to connect customer service agents to their customers on WeChat and other chat apps," said Chris Moore, chief revenue officer at Nexmo, in a statement. "SAP is a global leader in customer engagement and commerce, and we are thrilled to extend SAP's customer engagement channels to include social chat."
The partnership is the latest for Nexmo's Chat App API, which connects brands and CRM platforms to customers via their preferred chat apps. In October, Nexmo connected KLM Airlines to its customers on WeChat via KLM's CRM platform. Nexmo has similar partnerships in place with Marketo and Bright Pattern.