NICE Joins the FIDO Alliance
NICE Systems has joined the FIDO (Fast IDentity Online) Alliance, an organization aimed at shaping global specifications and standards for simplified user authentication. Together with other FIDO members, NICE will help make authentication both stronger and easier to use by end customers.
NICE will lend its expertise in effortless, voice-based authentication. This will help expand the efforts of the alliance beyond the online channel to other areas where effortless authentication methods are in demand, such as the contact center.
NICE's Real-Time Authentication solution enables organizations to authenticate customers in a matter of seconds, during the natural course of a conversation. The underlying technology, based on voice biometrics, uses a customer's unique voice print to automatically confirm his identity. NICE's Seamless Passive Enrollment process uses previous call recordings to automatically enroll customers in the program.
"NICE is committed to the core values of the FIDO Alliance to improve the customer experience throughout the authentication process. This includes moving away from passwords and towards customer-centric methods that reduce customers' effort while ensuring their protection," said Miki Migdal, president of the NICE Enterprise Product Group, in a statement. "Regardless of how consumers choose to interact with organizations along the customer journey, whether by phone, company Web site, online chat, or face-to-face at the branch, organizations must get closer to their customers so that they can remove service barriers and provide an exceptional experience."
"We are excited to welcome our newest associate member, NICE. The FIDO vision of universal strong authentication promises better security, enhanced privacy, more commerce, and expansion of services throughout digital industries. NICE's addition to our alliance supports our industry goal to make user authentication easier and safer for all parties," said Michael Barrett, FIDO Alliance president, in a statement.