NICE Systems added enhanced gamification capabilities in its latest release of NICE Performance Management. This release expands on the gamification tools introduced in June 2013 when NICE paired up with Bunchball.
According to Gallup's report discussing employee engagement, more than 70 percent of American service workers are not engaged or actively disengaged. Gallup defines engaged employees as those who are involved in, enthusiastic about, and committed to their work, and contribute to their organizations in positive manners. The Contact Center Association estimates that each disengaged employee costs their companies 46 percent of their pay in lost productivity. Gamification is one way more organizations are addressing waning employee engagement.
Expanded gamification capabilities in the new release include the following:
- The addition of points as a means to recognize performance and achievements, and an in-product marketplace to convert those points into goods and services;
- Both individual and team-level challenges so organizations can drive healthy competition and collaborative teamwork; and
- Simplified back-end administration to make it easier for organizations to design, introduce, and measure the impact of gamification challenges.
"Gamification is a powerful tool to drive performance improvements, reward top performers, and lower turnover and training costs. That's why our customers have been quick to adopt these capabilities within NICE Performance Management," said Yochai Rozenblat, president of the NICE Enterprise Group, in a statement. "We continue to innovate so that companies can foster engaged employees who will get them closer to their customers, and ultimately deliver an exceptional customer experience."