Moxie Launches Digital Engagement Suite
Moxie Software today launched its Digital Engagement Suite, which enables businesses to staff their online storefronts. The suite unites Moxie's live chat, knowledge and email solutions with analytics and intelligent decisioning.
"Customers show up at an online storefront and they are left to fend for themselves. It's no surprise that it's been 20 years after the birth of e-commerce, and online experience remains flat and conversion rates remain stubbornly low," said Rebecca Ward, CEO of Moxie Software, in a statement. "All of that changes today with the launch of Moxie's new suite, which enables businesses to staff their Web and mobile storefronts and build connections, and ultimately brand loyalty, with their customers."
The new suite offers the following capabilities:
- Intelligent Decisioning: Enables business users to configure engagement rules with Moxie's patent-pending Engagement Mapper based on real-time customer behavior.
- Digital Engagement: Offers proactive and reactive customer engagement channels, including chat, snippets of knowledge, and email, so businesses can connect with customers in real time.
- Performance Analytics: Measures the impact and outcome of customer engagements with visibility into uplift, conversion, revenue, and agent performance.
- Responsive Design: Lets users configure the new Moxie suite once so it will function across desktop, tablet, and smartphone.