Majesco, a provider of core software, consulting, and services for insurance companies, is partnering with eGain, a provider of cloud customer engagement solutions, and will embed eGain’s knowledge-guided digital engagement capabilities into its insurance industry solution. The companies will also team together on joint business opportunities in engaging and serving clients.
"Customer experience continues to be a top initiative for the insurance industry due to high customer expectations, the competitive landscape, and shifting market dynamics," Ed Ossie, chief operations officer at Majesco, said in a statement. "Our combined solution with eGain enables superior customer experiences across touch points in customer-facing processes, such as policy management, claims, billing, and payment processing."
eGain's cloud-based customer engagement hub (CEH) consists of modular applications built on an open omnichannel platform. eGain's digital capability is embedded in Majesco's DigitalConnect solution and is a part of the Majesco CloudInsurer platform that unifies processes, technology, knowledge, interactions, and analytics and applies them across channels.
"eGain's open platform enables industry-focused providers to easily embed knowledge-guided digital engagement capabilities in their solution," said Joe Brown, senior vice president of sales at eGain, in a statement. "Our joint clients will benefit from the integration of Majesco's core insurance capabilities with eGain's powerful omnichannel engagement capabilities."