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Lionbridge Brings GeoFluent to Zendesk
The integration allows contact center agents to instantly translate customer communications in multiple languages.
Posted Jun 4, 2015
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Lionbridge Technologies today announced that GeoFluent by Lionbridge is now available via the Zendesk cloud-based customer service platform.

GeoFluent is a cloud-based, real-time translation platform. By integrating GeoFluent with the Zendesk customer service platform, Lionbridge brings translation in multiple languages to thousands of Zendesk customers and simplifies and expedites multilingual customer support ticketing.

GeoFluent by Lionbridge allows customer service representatives to instantly translate communications into multiple languages.

With more than 57,000 paid customer accounts, Zendesk is used by organizations in 150 countries and territories to provide support in more than 40 languagea, including English, French, Spanish, German, Italian, Portuguese, Russian, Arabic, traditional and simplified Chinese, and Japanese.

"Companies are shifting to manage global customer support centrally through online systems like Zendesk," said Marc Osofsky, Lionbridge's senior vice president and general manager of of global offerings, in a statement. "GeoFluent integrated with Zendesk solves the language challenge of real-time response across 40 languages while eliminating the need for costly in-country contact centers."


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