Lexalytics Releases Text Analytics for Airlines
Lexalytics' Airlines Industry Pack is honed to meet the specific needs of customer experience management and social media marketing professionals in the airlines industry.
Posted Dec 16, 2015
Page 1

Lexalytics, a provider of text analytics solutions, today released the Airlines Industry Pack, a version of its text analytics software specifically for customer experience management and social media marketing professionals in the airlines industry. Airlines can use this industry pack to analyze customer surveys and pinpoint issues in particular destinations where they operate, understand what customers are saying about their experiences on carriers, and identify potentially high-value evangelists or critics.

With the Airlines Industry Pack from Lexalytics, airlines can gain insights about what people are saying about their brands on social and traditional media, in customer service calls, surveys and more, identify what is working and what is not, and take action on those findings.

The Airlines Industry Pack includes more than 130 categories for customer feedback, such as booking, staff, check-in, seating, safety, customer service, and the in-flight experience, and 675 airline-specific entities, including the names of all the airlines, to understand competitive performance. The Airlines Industry Pack also delivers more than a 10 percent increase in sentiment analysis agreement with humans, approaching the same ability a human has to accurately assess the true meaning behind written text.

"The Lexalytics Airlines Industry Pack comes on the heels of the industry-specific versions of our analytics software we released for hospitality and restaurant brands, completing the travel trifecta," said Jeff Catlin, CEO of Lexalytics, in a statement. "Airlines can now gain actionable insights from their data quicker and more easily than ever before."

In addition, Lexalytics will be offering complex intention analysis for airlines based on consumer feedback, identifying whether someone intends to buy, sell, quit, or recommend a brand's product or service.

The Lexalytics Airlines Industry Pack is now available for Lexalytics' on-premise Salience and SaaS Semantria platforms.

Page 1
To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Related Articles
Lexalytics has released a version of its Semantria platform for Mac desktop computers.
Lexalytics' Pharmaceutical Industry Pack provides out-of-the-box text analytics for pharmaceutical pros.
Lexalytics' Semantria text analytics platform can now be deployed on Microsoft Azure.
The latest version of the text analytics platform capitalizes on machine learning advances and adds emoji analytics, email processing, and enhanced named entity recognition.
The Lexalytics eCommerce Industry Pack analyzes customer feedback to identify site challenges and opportunities.
Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us