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KnoahSoft Releases Harmony Cloud WFO Solution
The SaaS application helps contact centers of any size access workforce optimization capabilities.
Posted Sep 23, 2014
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KnoahSoft, a workforce optimization (WFO) solutions provider, today launched its new Harmony Cloud solution.

KnoahSoft Harmony Cloud is a secure, enterprise-ready workforce optimization (WFO) solution delivered as a software-as-a-service (SaaS) application. For as little as $20 per month per agent, contact centers can leverage KnoahSoft Harmony Cloud.

KnoahSoft Harmony Cloud enables contact centers to integrate customer experience disciplines, such as quality management, speech analytics, call recording, coaching and learning, balanced scorecards, and deep reporting, into their customer interaction processes.

All Harmony Cloud deployments leverage the Microsoft Azure platform. When required, the Microsoft Azure platform also enables users to separate data by specific geographies to adhere to local laws and regulations.

"KnoahSoft Harmony Cloud provides robust Workforce Optimization capabilities in a cloud package so companies of any size, in any industry and with any budget, can enable their contact centers to leverage quality management and speech analytics offerings more easily and affordably than ever before," said Sheila McGee-Smith, president and principal analyst at McGee-Smith Analytics, in a statement.

"We designed KnoahSoft Harmony Cloud to deliver what every small, medium and enterprise contact center wants… exceptional functionality that doesn't hurt their pocketbooks and a quick return on investment. Contact center and IT executives alike love this solution because it provides the operational improvements they want in a safe, reliable package they need. We are thrilled to see what our customers will be able to do with Harmony Cloud," said Ralph Barletta, president and co-founder of KnoahSoft, in a statement.

The KnoahSoft Harmony Cloud solution is offered in four conenient packaging options to give users the ultimate in choice and flexibility.

The company released version 4.0 of the Harmony WFO suite a year ago.


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